If you’re having trouble playing a game on Xbox Live, it may be due to a problem with your account or the game itself. Here are some troubleshooting steps for Xbox Live games that may help resolve your issue.
Xbox Live Account Support
If you’re having trouble accessing your Xbox Live account, there are a few things you can try to get back in. First, make sure you’re using the correct email address and password. If you can’t remember your password, you can reset it on the Microsoft account website. If you’re still having trouble, it’s possible that your account has been suspended or banned. To check the status of your account, visit the Xbox Live service status page.
If your account is suspended, you’ll need to contact Xbox Live customer support to resolve the issue. To do this, sign in to the Xbox Live website and then click on the “Contact Us” link at the bottom of the page.
Billing and Subscription Support
Have a question about your Xbox Live billing or subscription? Get help here.
Technical Support
If you’re having trouble with your Xbox, the first step is to check if there are any current system issues that could be affecting it. You can do this by checking the Xbox Live Service Status page.
If there are no current system issues, the next step is to check for updates for your Xbox and your games. To do this:
- Press the Xbox button on your controller to open the guide.
- Scroll right to Settings.
- Select System > Console info & updates.
- If an update is available, it will start installing automatically.
Once your system and games are up to date, try launching the game again. If you’re still having trouble, you can try clearing your local saved games and then signing back in to Xbox Live. To do this:
- Press the Xbox button on your controller to open the guide.
- Scroll right to Settings.
- Select System > Storage > All Devices > Games & Apps > Saved Data.
- Select the game you want to delete saved data for, then select Delete All.
Conclusion
We hope this article helped you understand what could be causing the “Do not own or are missing multiplayer DLC” error on your Xbox One console. If you need further assistance, please don’t hesitate to contact Xbox Support.
